Thanks for joining this thread, Carol.
Let me direct you to our live support.
Here's how:
- Sign in to your QuickBooks Online company.
- Click the Help (?) icon at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's talk.
- Click Have us call you or Chat with us.
Their support hours for Plus, Essentials, and Simple Start are Monday to Friday 6 AM to 6 PM PT, and Saturday 6 AM to 3 PM PT. Then, for the Advanced, any time, any day
You might want to update the card on file, change your subscription, or just view our billing history, you can read this article: Manage billing, payment, and subscription info in QuickBooks Online.
If you have more QuickBooks-related concerns, never hesitate to reply to this thread. I'll be willing to lend a hand. Keep safe and enjoy the rest of the day.
