Thank you for getting back to me with that info, Bestpainters1.
I want to make sure your employees are able to sign into Workforce (QuickBooks Time).
Have the employees been sent an invite to join the QuickBooks Time account? If they haven't been able to set up their profiles yet, here's how you can resend the invitation:
1. In QuickBooks Time, go to My Team and select a team member to open their details.
2. In General, select Send invite or Resend invite.
Once the invite has been sent, the employee will then create a new Intuit account, or use one they already have to sign in. They’ll be taken to their QuickBooks Time account and given a short video tutorial. The following article provides additional info about adding and managing team members for QuickBooks Time.
If they're still not able to access the account, this link offers solutions to sign in another way, update their password, or recover an account: Get help if you can't sign in to your QuickBooks Time account
Please let me know how things go after giving this a try. I'll be here if you need any additional assistance.
