Hello JessT
I contacted QBO Payroll Core. After chatting from 8:13AM until 10:55AM, the agent Zhywindel had me go to the File Exchange and fill out an Excel Form showing what I needed to have fixed on our paystubs. I filled out the form for 8 of our employees showing what needed to be corrected. I then chatted with Nikki Shane on QBO Help asking her to escalate the form. She said she would take care of escalating my form. Later she called to tell me that they could not help me with that and that I would have to contact QB Frontline. I had never heard of QB Frontline so I looked it up online and it appears to be a service that I would have to pay for. I am very frustrated. I spent my entire morning (4 hours) speaking with QBO Help only to find out that they could not help me. While the agents on chat and the phone were nice, I'm right back to where I started. I don't understand why it is so difficult to get help and why it is so time consuming, when I explained in the very beginning what I needed. I don't know why Intuit cannot provide help to its customers. Again, I am extremely frustrated.
