Hello, @JBluePI.
I appreciate you following the steps provided by my colleague to print out an invoice and make it look how it did before. I know that software updates sometimes come with changes to the user interface and functionality. Rest assured, I'm here to assist you in switching back to the old layout that you are familiar with.
If you still have the option to switch to the old layout, you can follow the steps below.
- Click the + New button.
- Select Invoice.
- At the upper-right corner of the screen, click the Old Layout button.
- Read the prompt that will pop up on your screen, then click Leave.
However, if you don't have the option to switch back, I suggest sending feedback to improve your experience with QuickBooks Online (QBO). Our developers will read your inputs and consider them for future improvements in the program.
Here's how to do it:
- Click the Gear icon, then select Feedback.
- Enter your comments or product suggestions. Then select Next to submit feedback.
I'll leave this article with more information on the new layout for you to check out: See what's new with estimates and invoices in QuickBooks Online.
For future reference, you can browse this article on recording your customers' payments in QBO: Record invoice payments in QuickBooks Online.
Please reach out if you have follow-up concerns regarding the new layout. I'm just one post away to help you out.
