Thank you for trying the suggestions of my colleague, Julie.
I suggest contacting our QBO Payroll Support team to investigate the inconsistency between the Used and Available balances. They are open on weekdays from 6 AM to 6 PM PT, and will assist you further with this issue.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Chat channels based on product:
If you have any other concerns about paystubs, please don't hesitate to go back to this thread.
