Hello there, Julie. I appreciate you sharing details of the situation you're encountering.
I understand how this unusual behavior has affected your business tasks. Please be assured that I'm here to help you get past this Paid Time Off (PTO) not showing in your employees' paystubs in QuickBooks Online (QBO).
To help identify the issue, I suggest using a private window, which doesn't save temporary files. Sometimes, QuickBooks can have poor configuration, leading to browser-related issues. Browsers utilize cache and cookies to load web pages faster on subsequent visits, but this can occasionally result in unexpected behavior that affects the views and performance of QBO.
To open an incognito window, you can use the following keyboard shortcuts:
- Mozilla Firefox & Microsoft Edge: Press Ctrl + Shift + P
- Google Chrome: Press Ctrl + Shift + N
- Safari: Press Command + Shift + N
If the PTO field finally shows the correct used and available hours when using a private window, I suggest clearing your browser cache to refresh the system. If the issue persists, I recommend utilizing other supported browsers. This will help us determine if the problem is specific to your current browser.
Additionally, you may want to explore this article to learn about what you and your accountant need to do in QuickBooks to close out the previous year and prepare for the new one: Year-end guide for QuickBooks Online.
I would appreciate it if you could provide an update by leaving a comment below. I'll be sure to follow up and offer the necessary help.
