Hi there, Michael.
I recognize the challenge that you encountered while utilizing the new invoice format.
In the meantime, let's perform some basic troubleshooting to identify if this is a browser-related concern.
To start, access the new invoice format in the QBO Test Account. If the invoice operates well, I recommend logging in to a private browser. Here are the shortcut keys for these browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, access your invoice. If this works, clear the cache of your regular browser to remove accumulated data. Please note that you can exclude the Password and other sign-in data in the Advanced section when clearing the cache. You might be used to logging into your account without typing your passwords.
On top of that, I recommend Sending Direct Feedback about your thoughts on the new invoice format.
If you need help recording your invoice payments, we can take a look at this article as a guide: Record invoice payments in QuickBooks Online.
You can always get back to me here if you have any other questions about estimates and invoices. I'll be around to lend a hand. Stay safe!
