Thank you for updating us back here, AN34. The search box indeed helps us look for the tools and transactions easily.
Let me guide you on how you can utilize the feature in QuickBooks Online again.
Recently, there's an investigation related to the advanced search feature not functioning that was already closed. You can use the feature through a private window to avoid discrepancies related to your browser's cache. Please refer to these keyboard shortcuts for applicable browsers:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Once it works, you can proceed to your regular browser and start clearing its cache to avoid any unexpected behavior.
I understand that you have contacted our support already. However, If the problem persists, I suggest contacting our QuickBooks Online Support Team again. They can securely access your account further and re-investigate the situation.
In the future, you can scan this material as a guide in running different financial reports to have a snapshot of your business: Run reports in QuickBooks Online.
You can keep us updated here in the Community for further assistance when using the search box or navigating QBO. We're always around to help.
