Thanks for getting in touch with the Community, TeeTimes.
To verify my understanding, when you're unable to create statements, are you seeing any error messages, or selecting more than 4,500 customer records?
If you're encountering a message of some sort when you're unable to create them, I'd appreciate if you could provide a screenshot showing what you're seeing. Once I have this, I can do further research on my end.
For the time being, I'd recommend troubleshooting with your Verify Data utility. This identifies known issues within company files and informs users if their Rebuild Data tool needs to be utilized afterwards.
Here's how it's used:
- In the top menu bar, go to File, then Utilities.
- Choose Verify Data.
- Select OK.
If you see a "Your data has failed the integrity check" message, you'll need to rebuild your file:
- In the top menu bar, go to File, then Utilities.
- Choose Rebuild Data.
- Click OK.
- QuickBooks will ask you if you want to create a backup before rebuilding your company file. You can hit OK to proceed or Cancel to continue without backing up.
- Select OK once the rebuild's complete.
I've also included a detailed resource about working with the verify and rebuild utilities which may come in handy moving forward: Verify & rebuild data
I'll be looking forward to your reply. Have a great Tuesday!
