You must have a lot of patience - I never get on the phone with customer service, as it's been my experience that it's a huge waste of time. I get most of my fixes (work arounds) from the user community or YouTube videos.
Agree that many of these issues have been reported for YEARS with nothing done. And our company is not on the cheap version of the software - we use the Enterprise desktop version.
It's my firm belief that they're trying to migrate everyone over to the watered-down versions online rather than making any meaningful fixes into the desktop platform. We tried QB online for a segment of our business and it was impossible to do what we needed, so we migrated it back to desktop. Visually online looks nice, but nothing is in the same place as desktop or done the same way, so again, it's loads of frustration and time wasted with little reward.
