Other questions
Let's make sure you'll be able to receive a verification code through SMS again, Renora.
We recognize how important it is to receive a code to be able to verify your identity and login to your account.
Previously, we encountered issues with verification codes not being received through SMS. However, this investigation has already been resolved and closed. Since you're still experiencing the same problem, I recommend reaching out to our support team again so they can double-check why this is still happening. They have the tools to pull up your account in a secure environment.
As much as we want this to be resolved at the soonest possible time, you may want to turn off the two-step verification process. Then use your email to verify your identity as of the moment. To do so, follow the steps on how to turn it off:
- Sign in to your Intuit Account.
- Select Sign in & security.
- Choose 2-step verification.
- Turn off the Use 2-step verification switch.
- Enter your account password, then Continue.
Furthermore, you may want to familiarize the different angles when using QuickBooks Online, learn from these videos so you'll know more: Get Started With QuickBooks Online.
You can always get back to us if you need further assistance. We're always right here to help you. Have a nice day!
