Hello there,
My colleague already updated her answer above. The investigation related to Sonoma she is referring to shares almost the same issue as what you are having. I appreciate your confirmation, and since you are not running Sonoma, you may follow these troubleshooting steps instead. Here's how:
Before you uninstall QuickBooks Desktop, have your QuickBooks Desktop download file (or installation CD) and license numbers ready.
- Close QuickBooks.
- Go to the Finder menu, then select Applications.
- Drag the QuickBooks icon to the Trash.
Next, remove QuickBooks PLIST files. You may refer to this article for the detailed process: Reinstall QuickBooks for Mac using a clean install.
I'll leave this article you can use in the future: Use multiuser mode in QuickBooks Desktop for Mac.
Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!
