Hello, PPMG! Thank you for getting back to the thread. We understand the challenges you're facing with QuickBooks and the impact they can have on your business operations. Please know that encountering system performance issues is not the experience we want for you.
Ensuring that QuickBooks users can efficiently perform their tasks and streamline processes is our top priority. We have received reports regarding the inability to open company files in the QB Mac. Users have reported encountering a spinning wheel that requires them to force quit the application. To address this issue, we recommend contacting our Live Support team so that you can be added to the list of affected users. While we cannot provide an exact timeframe for resolving this issue, please be assured that our engineers are working diligently to fix the problem. If we require additional information or have an update to share, we will reach out to you via email.
To contact support:
- Click on Help, then select QuickBooks Desktop Help.
- Choose Contact us.
- Type your issue, then hit Continue in the description field.
- Click Message an agent.
You can refer to this article on using the verify and rebuild tools in QuickBooks Desktop for Mac. These tools can help identify and resolve common data issues in your company file moving forward: Verify and rebuild data in QuickBooks Desktop for Mac.
Additionally, it is crucial to regularly back up your QuickBooks company file. We recommend doing this on a daily, monthly, and yearly basis. By doing so, you can easily restore your company file in case of any data problems and quickly get back to work. For detailed instructions, please refer to this article: Back up your QuickBooks Desktop for Mac company file.
Check out this article if you have spreadsheets containing information about your customers, vendors, employees, or items, you can import them into QuickBooks to avoid the need for manual entry: Import data into QuickBooks for Mac.
We are here to assist you with any questions or concerns you may have regarding QuickBooks. Please feel free to click the Reply button below or post in the Community again. Wishing you a prosperous year with QuickBooks, PPMG!
