Hello, CPA dancer.
It's great to hear that you successfully resolved the issue on your Enter Bills screen. As your helpful and reliable assistant, I'm here to assist you with the bug you recently encountered while entering your credit card in QuickBooks. Before we delve into the troubleshooting process, would you have received any error messages while trying to input your credit card details into the system? This information will help us better understand the root cause of the issue and allow us to provide you with the most effective solution possible.
In the meantime, I suggest utilizing the verify rebuild data tools to investigate whether the issue relates to your company files. It is always cautious to carefully review and confirm that all data is accurate and in order before taking additional steps or making any changes. You can follow my colleague ZackE's steps above on utilizing the verify rebuild Data utility.
If you have tried all the possible solutions above and the issue still persists, you can run the Quick Fix My Program from the QuickBooks Tool Hub. Here are the steps to follow:
- In the QuickBooks Tool Hub, select Program Problems.
- Select Quick Fix my Program.
- Start QuickBooks Desktop and open your data file.
However, if the same thing happens, you may want to reach out to QuickBooks support for further assistance. The team of experts can effectively troubleshoot the issue by accessing your account and providing tailored guidance and solutions to resolve the problem.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then choose Continue.
- Select to chat with us or Have us call you.
You may utilize this article for additional details: Add, edit, or deactivate a credit card.
On the other hand, if you wish to learn about processing payments in QBDT, you can check out these articles:
If you require any further support or guidance in this matter, please don't hesitate to let me know, and I will be glad to assist you. Have a great day!
