Thank you, Mark, for your reply. I have worked with my IT department to clear caches and I've also tried using a window incognito. Neither have resolved my problem. (Microsoft Edge does not appear to support QBO, and my company does not allow us to use FireFox, so I can't try that browser).
This is the example of when it a happens: I go to the chart of accounts and open one of the bank registers. I click on one of the entries, choose edit, and then I make a copy. When the duplicate entry loads I change the date (I'll use the date Oct. 1 as an example) and the exchange rate changes to the correct rate.
THEN, I choose another entry to copy, and when the duplicate entry loads it already has the date Oct. 1 because that's the last date I used, however the exchange rate does not match the exchange rate for Oct. 1. This is the problem - shouldn't the exchange rate update to the date in the entry? Otherwise I have to back out of what I'm doing, find the exchange rate, and write it down because I'm generally copying 10-20 entries at a time for the same date, and only the first one I do updates to the correct exchange rate.
