Hi there, @video vivek.
This isn't the experience we want you to have in using our product. Regarding your question, you don't need to pay more if you already have a plan to use the QuickBooks app.
In the meantime, we can perform some troubleshooting steps to make sure the app is working fine again.
Make sure you have a stable internet connection and an updated app. Then, follow these steps to clear your app's data.
- Go to the Settings, then select Apps.
- Choose the QuickBooks app from the list.
- Select Storage.
- Tap on Clear data.
Additionally, we need to perform troubleshooting on your browser to optimize it. Follow these steps:
- Open Safari, then select Safari on the top left.
- Select Preferences.
- Tap Privacy, then Manage Website Data.
- Type “intuit” in the search bar to find Intuit cookies.
- Select Remove All, then tap Remove Now.
- Select Done.
- Close and Open the Safari app to apply the changes.
If the problem continues, contact us using this link: QuickBooks Online Support.
I've attached a helpful article about QuickBooks Online iPad FAQ as a reference in the future.
Come back to this post if you have a follow-up question about this. We are happy to provide further assistance.
