Hi,
I have talked to a customer support last night. She informed me that my account is a Canadian account although I am from the Philippines. She did trouble shooting and even used glance to help me in loging in. But unfortunately, the ending, she said that the problem is not on Quickbooks end because Globe mobile users can receive text code. I am a SMART mobile user. And she said, I should contact my mobile provider.
I did contact SMART and eventually when they checked all is okay on their end.
Also, I have to mention that I can receive text messages and Google verification messages in my mobile number. So I guess it is quickbooks problem why I can't receive.
Can't you not do anything about it? Like check if my mobile number there is correct and not prefix with other country code and if it is not correct change it to correct it? or maybe disable the text authentication? I just want to get back my account so I can work. How can I work and earn money without my quickbooks account?
Kindly help me to the best that you can please. I really need your expertise. You created quickbooks then for sure you know how to fix it.
thanks
