Hi there, everyone.
I can see the urgency of resolving the issue of being unable to open company files in QB Mac on Sonoma OS (v14). At this moment, we aren't able to give a specific timeframe when the issue will be resolved. Since our engineers are still working on it and conducting further investigation, I'd suggest contacting our Customer Care Team. They'll add you to the list of affected users and receive updates through email once a fix is available.
To reach them, here's how:
- Go to the Help menu at the top.
- Choose QuickBooks Help.
- Click Contact Us.
- Give a brief description of your issue, then Continue.
- Sign in to your Intuit account.
- Choose Continue and then Continue with my account.
- We'll email you a single-use code. Enter your code and Continue.
- Choose to chat with us or Have us call you.
Ensure to review their support hours to know when agents are available.
As for your concern, mitt1. You can now purchase the 2024 version of QuickBooks Desktop by upgrading your version. And once upgraded, company file data goes to the newer version. If you encounter any issues when upgrading, I recommend contacting our Customer Care Team so they can guide you along the process.
If there's anything else you need help with, let me know by commenting below. I'm here to lend a hand.
