This is something we don't want you to encounter again. I have other additional troubleshooting steps that I can provide so we can fix the issue, PM50 and GIC.
Please know that this isn’t the kind of experience we want you to experience when contacting our support agent. Rest assured, I'm here to help and address your concerns right away. Let's make sure to update your QuickBooks Desktop to the latest release to have the recent features and product improvements.
If the same thing happens, we recommend running the QuickBooks File Doctor. This scans your company file for errors and quickly fixes them. Here's how:
- Create a backup copy of your company file to ensure the safety of your file in case you run into some issues.
- Close your QuickBooks.
- Download our QuickBooks Tool Hub
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install.
When the installation finishes, open the tool hub on your Windows desktop and follow the steps below.
- Select Company File Issues.
- Click Quick Fix my File.
- Start QuickBooks Desktop and open your data file.
You can also utilize this article for additional troubleshooting steps: Fix company file and network issues with QuickBooks File Doctor. If the QuickBooks File Doctor doesn’t fix your issue, we'll need to fix data damage on your QuickBooks Desktop company file.
If you have performed the troubleshooting steps yet the issue persists, I recommend contacting our Technical Support Team. One of our experts has the necessary tools to check your account securely to conduct further investigation into this behavior. then, Here's how you can get in touch with an agent:
- In QuickBooks Desktop (QBDT), click Help.
- Choose QuickBooks Desktop Help or press F1 on your keyboard.
- Click the Contact Us button in the Have a question? window.
- Enter your concern in the description box and select Continue.
- Choose either Chat with us or Have us call you.
Please take note of our business hours to ensure we can attend to your needs. Additionally, I’m adding this resource where you can access our self-help articles: QuickBooks Desktop guide. These resources contain topics that will guide you on how to efficiently handle your taxes, payroll, account information, banking tasks, sales or expenses-related activities, and so on.
I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you.
