Welcome to Community space, @flytint. I recognize the need to use the Swipe Card feature seamlessly as you've been charged for this. I'm here to share some troubleshooting steps to verify what happened.
Bluetooth card readers only connect to compatible devices. Therefore, make sure it is enabled.
Once verified, turn your mobile card reader on/off. Just press and hold the power button on the side of the device until it's green. You can also take out the device from its dock before you switch it.
After that, update QuickBooks GoPayment and the Online mobile app according to your device. For Apple users, launch your App store to select Updates, then proceed to the steps below:
- Select Settings, then General.
- Tap Software Update
The support website of your device’s manufacturer has steps to help you download and install (OS) updates:
- Select Settings, then General.
- Tap Software Update.
The instruction below is for Android:
- Select Settings, then About device.
- Tap Update, then Check for Updates.
- Select Install.
To download and install (OS) updates, follow these steps:
- Select Settings, then About device.
- Tap Update, then Check for Updates.
- Select Install.
If the issue persists, take a look at Solution 4: Disconnect and reconnect the card reader from this article: Fix issues with GoPayment and QuickBooks mobile app card reader.
I'm adding some resources below for more tips on taking payments conveniently:
Please keep me posted on how it goes in the comments below. If you have other concerns about utilizing the swipe card feature, I'll gladly help. Stay safe always.
