billr1
Level 2

Other questions

Thanks. I have taken a series of screenshots that show the bug. However, this thing will only let me attach one screenshot (and will not let me attach a ZIP of all 5 screenshots). The one I attached is the final screenshot with the bogus error message. Here are the steps:

1. Try to drag and drop a file from Windows File Explorer, but the file is open in Excel.

2. The message appears in the file attachment box: "Error uploading the file [filename]".

3. Scroll to the right in the file attachment box and there is an x. I click on the x and the filename goes away. The attachment box is now empty.

4. I close the file in Excel, then I try dragging it into the attachment box again. This time it attaches successfully.

5. I try clicking Save at the bottom of the invoice window. It gives the error message shown on the screenshot I have attached here.

 

If I delete the file again (i.e., there are no attachments), it will save the invoice successfully. It is only when I try to attach something after deleting the failed attachment that it then will not save the invoice. It doesn't matter whether what I try to attach the 2nd time is the same or a different file. And it doesn't make any difference if I disable my popup blocker. This has nothing to do with browser version or cache or cookies, it is a bug.

 

Thanks,

 

- bill. 

 

The bug is that QB Online does not recognize that a file attachment that failed has been deleted. It has nothing to do with the browser or cache or cookies or whatever. I have a popup blocker