Thank you for turning to the Community about your packing slip concern, BWK. Let me shed some light on why the function button is greyed out.
Some users have reported that they're unable to print the packing slip. This issue only impacted the ones using the new invoice layout. Rest assured, our engineers are all hands on deck getting this feature working back to normal.
We encourage all affected customers to contact our support team. They can help sign up for the notification list to receive email updates. Also, this keeps you in the loop on the progress of the investigation.
If you're using the old invoice layout, let's go over some basic troubleshooting steps to resolve your concern. When there's too much data stored data in your browser, it can cause unusual responses in QuickBooks Online (QBO).
To start, sign in to your account in incognito mode, which does not save browsing history and runs much faster. Here are the shortcut keys to open one:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift +N
Once logged in, try printing a packing slip. If you can print one smoothly, clear the cache and cookies of your regular browser to optimize its overall performance. You can utilize a supported browser if the issue persists.
Check this article to learn more about the new invoice experience and its features: See what’s new with estimates and invoices in QuickBooks Online.
If you wish to personalize the layout on your sales forms or email them by batch, you can view the complete steps in these resources:
Keep in touch if you have other sales-related concerns or questions. I'm always ready to answer them for you. Have a good one.
