Thank you for your response, Geoff. We appreciate your efforts in troubleshooting the issue with your backups in QuickBooks Desktop (QBDT). We understand that encountering challenges with QuickBooks can be time-consuming.
We understand that encountering challenges with QuickBooks can be a time-consuming process. In this case, it seems that the issue may have arisen due to a recent update of your Windows operating system. It is possible that the update, whether manual or automatic, has caused your company file to become hidden, making it inaccessible when you open QBDT. Alternatively, there may be third-party programs installed on your computer, such as firewalls or anti-malware software, that are preventing QBDT from retrieving your company file. To thoroughly investigate and resolve this issue, we recommend reaching out to an IT expert who possesses the necessary tools and expertise.
By mapping a network drive, you will gain convenient access to files stored on other drives, servers, or computers over a network, including your QuickBooks company file. To learn more about the process of mapping a network drive in Windows, check out this article: Map a network drive in Windows.
Additionally, it would be beneficial for you to save this article that provides guidance on verifying and fixing common problems in a company file, as well as performing data rebuilds: Verify and Rebuild Data in QuickBooks Desktop.
Please do not hesitate to drop by again if you have any further concerns regarding your company files or require assistance with any other QuickBooks-related challenges. The Community is always here to provide support and guidance. Wishing you a prosperous year ahead, Geoff!
