markwilliam8506
Level 1

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@jburke17Hey,

 

To fix QuickBooks Desktop 2023 crashing on Windows 11, follow these steps:

  1. Update QuickBooks: Ensure you have the latest QuickBooks Desktop version installed, as newer versions often include bug fixes.
  2. Update Windows: Make sure your Windows 11 is up-to-date with the latest updates and patches from Microsoft.
  3. Check System Requirements: Verify that your computer meets QuickBooks Desktop 2023's system requirements for Windows 11.
  4. Disable Compatibility Mode: Right-click the QuickBooks Desktop icon, go to Properties, and ensure it's not set to run in compatibility mode.
  5. Run as Administrator: Launch QuickBooks by right-clicking and selecting "Run as Administrator" to give it elevated privileges.
  6. Disable Add-ons: Temporarily disable any third-party add-ons or plugins that might be causing conflicts.
  7. Repair QuickBooks Installation: Use the QuickBooks installation repair tool to fix any corrupted files.
  8. Update Graphics Drivers: Ensure your graphics card drivers are up-to-date. Outdated drivers can cause crashes.
  9. Check for Conflicting Software: Some software can conflict with QuickBooks. Try disabling or uninstalling recently installed applications to identify the culprit.
  10. Create a New User Account: Sometimes, a corrupt user profile can cause issues. Create a new user account and see if QuickBooks works there.
  11. Use the QB Diagnostic Tool: Intuit provides a QuickBooks Desktop Install Diagnostic Tool that can automatically resolve many installation issues.
  12. Seek Professional Help: If the issue persists, consider contacting QuickBooks support or a professional IT expert for further assistance.

Remember to back up your QuickBooks data before attempting any major fixes to avoid data loss.