I understand the need for QuickBooks to be up-to-date with current exchange rates, @BethR_Ballentine. Rest-assured we will find a solution for you.
First off, let's consider the fluctuation of exchange rates and recheck difference in the exchange rate between September 1 and September 22. Secondly, I recommend doing browser troubleshooting since this might also be a cache-induced issue. Let's start by accessing your QuickBooks Online account through your browser's Incognito Mode. Here's how:
For Google Chrome / Microsoft Edge / Opera:
- Windows: Ctrl + Shift + N
- Mac: Command ⌘ + Shift + N
For Firefox:
- Windows: Ctrl + Shift + P
- Mac: Command ⌘ + Shift + P
For Safari:
You may proceed to clear your browser's cache when this works. When this still doesn't work, I recommend using another supported browser or device. Please contact us at QuickBooks Online Support if the issue persists.
Also, you might want to run and customize a Transaction Detail Report in the future to keep track of past exchange rates. Let me refer you to these articles as your guide:
Feel free to let us know should you need further assistance with Multicurrency set-up in QuickBooks in the way your business needs. We are always here to assist. Have a wonderful day.
