Hey there, @JennJoe88.
Thanks for checking back with us.
Per the help guide that my colleague, Archie, has provided above, so long as you have not entered any inventory data or recorded transactions yet, you can change the store type. You can do so by using the steps I've included below.
Change Headquarters to Remote
- Go to the File menu, select Preferences, then Company.
- Select the Multi-Store preference, then Change to Remote Store.
Change Remote to Headquarters
- Go to the File menu, select Company Operations, then Create new company.
- Enter a new Company Name.
- Select Headquarters Store, then Create.
However, if you have tried these steps and they aren't working for you, I recommend contacting our Payments Team for further investigation. From there, one of our agents can review your account in a secure environment and let you know the best way to change the store based on your current setup.
Please let me know if there is anything else I can assist you with. I'm always happy to help. Take care!
