Thanks for getting back to this thread, @krissenior. It's my goal to ensure you'll get the assistance you need so the items in invoices will appropriately post in the income account in QuickBooks Online (QBO).
When you create an invoice for a product, the income generated from that sale is recorded as revenue or income.
Since the issue persists after performing the troubleshooting provided above, I recommend getting in touch with our customer support team. They are equipped with a screen-sharing tool to thoroughly investigate the item setup and determine the cause of the problem.
Here's how:
- Go to the Help icon and click Contact Us.
- Provide a brief description of your concern and select Continue.
- Choose between Chat with us and Have us call you.
Furthermore, you can utilize reports in QBO to view your sales and inventory status.
Please don't hesitate to reach out to us whenever you need further help with sales. The Community is here to assist anytime. Take care.
