Hello, AG6780. I'm here to assist you with editing invoice templates in QuickBooks Online (QBO).
The "You do not have access to save company information." error happens when you don't have access permissions in QBO. But since your accountant told you that you're already an admin to the account. Let's check your access rights to verify your user permission. Before doing so, ensure that you signed in to the correct company file of your QBO account.
To check your role permission, here's how:
- Go to the Gear icon at the top.
- Select Manage user.
- Choose the Users tab.
- From there, check the Role tab to see the type of user type you have.
For more details about user roles and access permissions, check out this article: User roles and access rights in QuickBooks Online.
However, if you're the admin of the account and have no access to save company information, I recommend contacting our Customer Care Team. They have the tools to pull up your account to deep investigate the root of the problem and why the issue keeps appearing.
To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.
In case you'd want to delete user profiles in the future, visit this article for a guide: Add and manage users in QuickBooks Online.
If you have other questions concerning QuickBooks, let me know in the comment section below. I'm just a post away to help. Have a good one!
