Hello there, @AG6780.
Let me help and share some information about editing your invoice format in QuickBooks Online (QBO).
Before that, can you share some screenshots of your invoices? This is to verify whether you are using the new invoice experience layout, as it might be the reason behind your inability to edit the invoice.
It's good to know that you are now logged in as an admin. I suggest logging out of your QBO account and logging back in. Doing so refreshes your account.
If the issue persists, you may have encountered a problem with your browser caused by too much cache being saved on your browser and creating unusual system behaviour. To resolve the issue, I recommend opening your account in a private (incognito) window.
Here are the keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
Once you've logged in via a private window, try to edit the invoice. If it looks good, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative.
In addition, here's an article to help you manage invoice payments in QBO: Record invoice payments in QuickBooks Online.
You can also check this page in case you'd like to customize a report for your invoices: Customize reports in QuickBooks Online.
Keep me posted if you have other concerns with your invoices. I'm always here to help. Have a wonderful day.
