I have spent many hours on the phone and with chat support since March, about the IDP not backing up as scheduled. I can manually back it up. BUT I would really like it to work as intended- to back up automatically as scheduled. I forgot to check it yesterday (August 28th) and when I just opened it- it said my next scheduled back up was for Saturday August 26th, and my last successful back up was Thursday August 24th. I would think it was smart enough to know that if it doesn't run on a weekend day, that it would skip and go to the next possible day? and then the next day if it couldnt back up? Or if there was an option to only run on weekdays?
When I run the diagnostics on the About IDP window, I get an error that I am running an old version of IDP. I have been assured that the version installed is the latest version. I am running version: 1.70.21.5000
Support has had me uninstall, reinstall, reset QB updates select IDP update only and reinstall the update. log out of IDP and log back in- which again tells me that this is an old version and it needs to update. So, I click update, and it just closes and does not update. -well, because there isn't anything to update? sometimes when I log out and log back in- it tells me that IDP is not verified because I don't have a log in and password set up. I have been assured many times that I do not need a separate IDP log in and password because I did not purchase IDP separately- it is included in 2023 ProPlus. I am really frustrated that I was forced to upgrade to ProPlus as a subscription and these added 'benefits' only cause me a headache. I just want this work, without having to set calendar reminders to manually run IDP- because somedays I still forget to back it up.
Any suggestions?
