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Hi there, @DebbieA. Let's work together to resolve this issue.
To start, it's important to ensure that the necessary columns are marked for printing in your sales order template. Here are the steps to follow:
- Go to Lists and select Templates.
- Find the sales order template and double-click it.
- Click Additional Customization.
- Select the Columns tab.
- Put a checkmark under the Print columns for the item details you want to print.
- Once you've selected the appropriate columns, click OK to confirm the changes.
- Close the template customization window by clicking OK.
If you're getting the same result, let's perform some troubleshooting to identify what's causing the issue. You can utilize the Verify/Rebuild tool. The Verify function detects damaged data, while Rebuild attempts to rectify the identified data issues. This process also allows your QuickBooks software to refresh the data within the company file.
Here's how to proceed with the Verify Data process:
- On the top menu, click File.
- Choose Utilities.
- Select Verify Data.
- Click OK when you see the message, QuickBooks detected no problem with your data.
- If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
- Click Close or View Errors and take note of the specific error message.
Following that, here's how you can execute the Rebuild Data process:
- On the top menu, click File.
- Choose Utilities.
- Select Rebuild Data.
- Click OK if you receive a prompt to back up your company file.
- Click OK when you get the message, Rebuild has completed and proceed to the next step.
- Run Rebuild Data again to make sure there's no error.
Furthermore, make sure your QuickBooks Desktop is up-to-date to benefit from the latest features and fixes.
Additionally, several sales reports in QBDT provide insights and analysis related to the company's sales activities. These reports can be customized according to your business needs.
If you need further assistance with sales orders, please don't hesitate to reach out. We're here to provide support. Thank you for reaching out to us, and have a great day!
