@somani_vivek wrote:
I sent the check outside of Quickbooks.
When the debit bank transaction was pulled in automatically by QBO, I matched it with the refund receipt.
The bank balances match all fine, but I have the negative entry in the AR.
Refund receipt is the wrong document. Delete it.
Create a check transaction and in the place where you normally enter what expense it is for select Accounts Receivable.
Then to apply the open credit to this debit create a zero Receive Payment and check them both off, so the net is zero. Save
