Thanks for getting back to us, PrestigeD.
The latest release update to QuickBooks Desktop 2023 and Enterprise 23.0 is Release 5 (R_22), dated July 18, 2023. You're right that the mentioned update was about the Web Connector. But if you're on the latest release, it'll maximize the program's performance and help fix unusual behaviours.
However, since you're still encountering the same issue, I recommend contacting our Customer Care Team again. This way, they can further check on this matter and provide in-depth troubleshooting. They can also create another investigation ticket if other users are experiencing the same.
To reach them, here's how:
- On your QuickBooks account, go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Choose Contact Us.
- Enter the issue or topic in the field box.
- Follow the onscreen instructions.
You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.
In case you'd want to run reports to view a snapshot of your business, see this article: Understand reports.
Let me know if you have other concerns while managing QuickBooks. I'll get back to you right away. Have a great day.
