Hi, PrestigeD. Let me share some information about this behavior.
I want to inform you that our engineers have already resolved the investigation related to approving your purchases in QuickBooks Desktop (QBDT). As you currently encounter the same experience, I suggest updating your software to the latest release. The process gives you a better experience and fixes common issues right away. Here's how:
- Go to Help and select Update QuickBooks Desktop.
- Tap on the Update Now tab, then Get Updates.
- Close and reopen QuickBooks when the update finishes.
- Hit Yes when asked to install the update.
- Follow the onscreen instructions to complete the process.
You can also gather more information about the process from this article: Update QuickBooks Desktop to the latest release.
If you're getting the same result, you might need to reach out to support once more for an in-depth reinvestigation.
On the other hand, you may explore the details on this website for additional insights while handling your bills and other vendor entries in the future: Accounts Payable workflows in QuickBooks Desktop.
If you have other questions while approving your bills within our system, kindly communicate your concerns by leaving a comment below. I'm just a few clicks away to help you again. Have a good one!
