Other questions
Hi there, @bettyj03c15. I appreciate you for sharing with us your experience. This is something Intuit doesn't want you to come across in the future.
QuickBooks Desktop has migrated to a yearly subscription-based license. This change entails the requirement to renew your plan on an annual basis to maintain access and use of the program. However, we don't call customers about plan payments unless you raised an issue with our support team and scheduled a callback. Normally, the Primary user will receive emails about renewals.
For now, I'd suggest logging in to CAMPS. The Products & Services section of CAMPs shows all your registered Desktop apps and subscriptions. This is where you can find info license info or download any versions of QuickBooks Desktop you see.
Here's how:
- Sign in to camps.intuit.com. Or learn more about signing in.
- Find your app or subscription in the Products & Services list.
- Select Details, then Download.
- Install QuickBooks Desktop.
For more information, see this article: Manage your QuickBooks Desktop subscriptions and services. You may also contact our Customer Support Team to verify your subscription and report this incident. To reach them, open this article: Contact QuickBooks Desktop support.
On the other hand, I want to make sure this will not happen again. That's why I'm here to route you to the place where scam calls should be reported. To protect your security and privacy, here's how you can report this:
- Head to this link: https://security.intuit.com/.
- Next, click the Contact Us button.
- Then, scroll down and look for Report technical support scams section and select it.
For more information, please visit this page: Identify suspicious activity, phishing scams, and potential fraud.
There are a number of help articles and even video tutorials available on our QuickBooks Help page that can help you with your QuickBooks Desktop tasks. Simply browse from there and click the categories you need.
Please know that you're always welcome to reply to this thread for any security issues or if you have follow-up questions about your subscription. I'm more than happy to assist you. Take care and have a good one.
