Hi there,
I love to help you with your issue with QuickBooks Online (QBO).
May I know what specific assistance you need with the Help button? I can answer some general questions or concerns you may have about QuickBooks. You can click the Reply button below, and I’ll do my best to assist.
On the other hand, as I checked our records, there have been no reported cases of other customers experiencing the same problem. We can narrow it down by performing basic troubleshooting to refresh your QBO account.
To begin, log in to your QBO account via incognito mode or a private window. This way, it confirms if the cache is the cause.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once logged in, try to open the Help button again. If it works, go to your default browser and clear the cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.
Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.
You may also visit this resource to know what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.
Let me know if you need further assistance. I'm always here to lend a helping hand. Take care.
