Hi there, @LadyRoxann. We understand that this hasn't been easy on your end. We know how important to format your Invoice message according to what is best before sending it to your customers, and still not being able to achieve this. Right now, let us help you clear things up.
The first investigation INV-87997 is being closed because it's already been resolved. However, a re-investigation is being conducted with INV-91259 since the issue persists, and the resolution on the past investigation isn't working to some users. Know that our engineers are working hard to find the best way to fix it. That's the reason why it's essential reaching out to QBO contact support to review your account and look for the root cause of it.
When the time comes for the issue is being resolved, you can have these articles to help you manage your invoices:
We appreciate your patience with this issue and for always coming back here despite the challenges you're experiencing. Rest assured, we'll do our very best to help you achieve your goal. Please feel free to ask questions here any time of the day, we'll be happy to lend a hand. Thank you, and take care always.
