Hello there, amanda71. I'm here to share additional details about the issue of the invoices received by your customers in QuickBooks Online (QBO).
Currently, there is an ongoing investigation about being unable to remove the unnecessary invoice email message (INV-91259) in QBO. Rest assured, our Engineering Team is aware of this and is working diligently to resolve it.
While we're unable to provide exact dates for when this issue will be fixed, I encourage you to contact our Customer Care Team. They will request your contact details to include you on the list of affected users. Once you're on the list, we'll send you an email notification once the issue is resolved.
Here's how:
- Log in to your QuickBooks Online account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us.
Moreover, you can visit these articles for further instructions on how to include additional details or personalize sales transactions:
Don't hesitate to let me know if there's anything else I can do to help manage your invoices. I'm always here to assist. Keep safe!
