We hear your sentiments, coastalcanvasoba, and we're here to help you. Let us work together to help fix the issue in managing your duplicate transactions with deposit and invoicing in QuickBooks Online (QBO).
In this case, we can delete the sales receipt you've created. It should be the invoice that you need to link to the deposit to remove the duplicate.
Here's how:
- Access the Sales menu.
- Click All Sales.
- Locate the Sales Receipts.
- You can filter your results using the Date and Filter By drop-down lists.
- Click an appropriate record.
- Hit Edit.
- Select More.
- Then Delete.
Additionally, the link you've followed is for QuickBooks Desktop (QBDT) account. Here's the article for the QBO account: Record a retainer or deposit.
Moreover, check these articles for future reference: Record invoice payments in QuickBooks Online.
Feel free to add a reply in the comment section below if you have clarification or additional queries about managing your business in QuickBooks. We'll be here for you. Have a great day ahead!
