I am hoping someone can offer some insight as to what I am doing incorrectly and how to change my steps to resolve this issue. A customer receives an estimate for the work to be completed. Once they agree to the amount, we collect 50% deposit to place them into the production que. I have set up an Upfront Deposit account and use Sales Receipt to record deposits per instructions listed here (https://quickbooks.intuit.com/learn-support/en-us/help-article/invoicing/manage-upfront-deposits-ret...). Then, I make a bank deposit when the amount (usually a check) is deposited into the business account. Once the job is complete, the customer is invoiced and the amount of deposit (sales receipt) is entered under deposit (image 1 & 2). Receive Final Payment is used to record final amount. HOWEVER, I have noticed since starting the upfront deposits that a third "Invoice" amount is left in undeposited funds which amounts to the deposit (image 3). Clearly, I am not accepting the amount twice (in this case it would be 1400.38 + 1400.38 + 1368.62. So how do I correctly apply the deposit amount to the final invoice without it showing up as a duplicate or remaining open in my undeposited funds.
I hope this makes sense, its been the Mondayest Wednesday today XD. Thanks!
