Thanks for getting back to us with some updates, @heriberto da re. I know that this has been challenging for you. Since all of the troubleshooting steps provided by my colleague don't work, I'm here to route you to the proper support.
They have the expertise and resources to investigate the issue thoroughly and provide you with the necessary assistance to resolve it. Our support team is well-equipped to handle subscription-related concerns and will work diligently to find a solution tailored to your needs.
Here's how to reach them:
- Sign in to your QuickBooks Online company and click the Help (?) menu.
- Choose either Assistant or Talk to Human to get started.
- Search Contact Us.
- Start a chat with a support expert.
You can check out our support hours to ensure you get hold of our representatives on time.
Furthermore, I've included this reference that'll allow you to manage security settings and keep your account information up-to-date: Account Management in QuickBooks Online.
Let us know how things work for you. Please reply in the comments below if you require additional assistance with any other area. We'll be around to help you further. Have a good one!
