Kevin_C
Moderator

Other questions

Hi there, @Pdickson.

 

I wish you didn't have to bear all these hurdles when working with QuickBooks. I'm here to lead you to the best support to handle this immediately so you can get back to your business.

 

In situations like this, we’ll have to review your QuickBooks Online (QBO) account setup. The process requires us to open your account, which I’m unable to do here in the Community since this is a public forum and for security reasons.

 

I suggest contacting our Customer Care Team to check your account securely. They'll also be able to further assist with determining why you cannot log in to your QBO account.

 

Since you're currently unable to access your QBO account, you can contact our live chat support to connect with an expert. You can also contact them by calling the number in the Can't get signed in? section of this article: QuickBooks Online Support.

 

Also, have you encountered any specific error messages while trying to access your business?

 

Additionally, if you forgot your login credentials, we have a helpful guide to get into your account and get back to business as usual: Recover your Intuit Account if you can’t sign in.

 

Leave a comment again if you have any other concerns or further questions about accessing your QuickBooks account. I'm always ready to help.