There are a few reasons why the security isn't going through your mobile phone, @heriberto da re.
You can double-check the following if you're not getting it:
- Make sure that you're typing in the correct phone number. In some cases, Intuit will tell you the number (or the last digits) of the phone number the verification code was sent to.
- Your phone can receive SMS. Sometimes, if you are roaming or in an area with poor reception, you may experience delays.
- Your phone plan allows you to receive messages from short codes (5 Digit Numbers). Even if you are able to receive SMS from friends and family, your plan may not allow you to receive SMS from companies that use shortcodes to send you messages. To check if this is the case, contact your mobile operator support number and ask if your plan allows you to “Receive SMS from shortcodes”. If this functionality is disabled, ask your mobile carrier to turn it on in order to start receiving SMS.
Aside from that, you can log in to your Intuit account to enter your phone number. Here's how:
- Go to this link and enter your login credentials: https://accounts.intuit.com/index.html.
- Proceed to the Sign in and Security tab.
- Click Phone and enter your mobile number.
- Enter your password and click Save.
Once done, click the Verify link to get the code once again.
Let me also share these guide articles in case you might need them in your future tasks:
Click the Reply button if you have any clarifications or need help with QuickBooks. I’m more than happy to lend a helping hand. Have a good one.
