I recognize that every company has different needs, RedTagRuss and thebillhenry.
I understand the relevance of how your invoice emails appear when sending them to your customers. As per checking, there is an ongoing investigation (INV-87997) relating to your concern, and we've received multiple customers reporting the same issues. Don't worry, our product developers are already aware of this matter and are implementing measures to enable modifications to email invoices so you can get back to business and manage your sales transactions seamlessly.
While this investigation is still in progress, it's best to contact our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the investigation status and ensure to keep you going when working with your QuickBooks tasks.
Here's how to reach them:
- In your QBO account, click Help.
- Click the Search tab, and click Contact Us.
- Enter the error message in the description box, and select Continue.
- Start a chat with a support expert.
Furthermore, I'm adding this reference to help you enter received invoice payments from your customers: Record invoice payments in QuickBooks Online.
We appreciate your patience and understanding as we work towards a resolution. If anything comes up in the meantime, you can always reply in the comments below so we can provide additional assistance to any of your queries. Keep safe!
