Other questions
Hello there, @smittysauto10.
I'll do my best to assist you in resolving this matter. Let me share some suggestions to troubleshoot the issue.
It's possible that the filters are set in a way that hides transactions from certain years. Let's adjust them to show all relevant transactions.
- Select +New and then Bank deposit.
- From the Account dropdown, choose the account you want to put the money into.
- If you accept payments in multicurrencies, you’ll only see payments for one currency at a time. To switch between currencies, select a Currency from the dropdown menu.
- If you're using the Location function, select All Locations or the appropriate one.
- Then, make sure they are sorted correctly. Sorting by date in ascending or descending order can help you locate the entries you're looking for.
- Choose the checkbox for each transaction you want to combine.
- Select Save and new or Save and close.
If they're still missing, you may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
Additionally, make sure to reconcile your accounts regularly. This ensures your records agree with your real-life bank and credit card statements.
Fill me in if you need further assistance with making bank deposits. I'll be around to help.
