Hi there, @LadyRoxann. I'm here to share additional information about the email template issue in QuickBooks Online (QBO).
Currently, there is an ongoing investigation about being unable to remove the invoice email message (INV-87997) in QBO. Rest assured that our Engineering Team is committed to implementing a solution to this issue. Please know that this is a major priority for us and will remain so until it's fully resolved.
While we don't have an exact time when this issue will be resolved, I recommend contacting our Phone support team to add you to the list of affected users. Once your account is linked, you'll receive an email notification when an update is available. Here's how:
- Navigate to the Help menu and go to the Search tab.
- Select Contact Us and enter a brief description of your concern. Example: Unable to remove the message in the invoice email (NV-87997).
- Click Continue.
- Then, choose either Chat or Call option to connect with them.
I also added this helpful resource that you can use as a guide in managing customer payments: Record invoice payments in QuickBooks Online.
If you have other concerns managing your invoice template, please don't hesitate to leave a reply below. Have a good one, and stay safe.
