I hear your sentiments, @FSMBOATS. I can see the importance of correcting the punctuation issue of the email received by your clients in QuickBooks Online (QBO). I'm here to point you in the right direction so you'll get an answer to your concern.
Upon checking here on our end, we currently have an ongoing investigation about the same issue stated above. With that, I recommend contacting our QuickBooks support team so they can add you to the list of affected users.
Here's how:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
Please visit this helpful guide for managing invoice payments in the future: Record invoice payments in QuickBooks Online.
You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Contact QuickBooks products and services support.
I'll be here if you have other questions. Let me know in the comment section, and I'd be happy to back you up. Have a wonderful day ahead!
