Other questions
I appreciate you for joining here and letting us know that you also experience the same outcome, JW233.
Currently, there's an ongoing investigation about sending transactions with an attachment. Our records show that the attachment does not show up. Our engineers are working on this. Rest assured we'll fix this as soon as possible.
For now, please give us a short call to add you to the list of affected users. Go to the Help menu and select QuickBooks Desktop Help F1> Contact us.
Alternatively, we can use the link below.
- Go to this link: Contact Support Team.
- Enter your full name and email address.
- Then, follow the on-screen instruction to complete the process.
While waiting for a fix, we have a workaround for you. You can manually attach your files once the new email window opens in Outlook. Or, set up your email account in QuickBooks using the webmail option. Here's how:
- Go to the QuickBooks Edit menu and select Preferences.
- Select Send Forms.
- Pick Web Mail and Add.
- Fill out the Add Email Info and select OK.
- Hit OK to save your changes.
Here's an article for additional information: Connect your email to QuickBooks Desktop.
Visit again if you have other concerns. I'm here to help in any way that I can.
