We hear your sentiments, kimkdep. We understand how can potential effects of an issue may impact your QuickBooks business operations. Please know that we don't want you to struggle with managing your company file.
You need to update to a later version of QuickBooks Desktop (QBDT 2021 to 2023) from within the program since your QuickBooks Desktop 2017 has already been discontinued to utilize your company file again.
You can get in touch with our Support Team to help you obtain your company file if you don't want to upgrade your product. However, you also need to pay for the support plan.
In case you might want to upgrade to a newer version. Refer to this article: Upgrade QuickBooks Desktop Pro, Premier, or Enterprise.
QuickBooks Online allows you to access your data anytime, anywhere, sync bank transactions, pay bills, and more. If you decided to switch to QuickBooks Online moving forward, feel free to visit these articles for your reference:
Keep us posted if you have further concerns about your company file or other QuickBooks-related questions. The Community is always looking forward to assisting you. Take care!
