Hi there, MinkaFarm. I understand how important it is for you to have the email function working and to resolve this issue as soon as possible.
Since you've already attempted to configure your email preferences through QuickBooks, but the problems persist, I recommend performing additional troubleshooting steps by repairing your MAPI32.dll.
But just a heads-up if you're not confident following these steps you can reach out to an IT professional for help. To narrow down the issue, let's first run this test:
- Restart your computer.
- Open Microsoft Word and create a new document.
- Select the File menu, then Send, and then Email as PDF Attachment.
- Once done, send a test email.
If you are unable to send an email from Microsoft Word, I suggest contacting Microsoft Help and Support. There could be a problem with your Outlook or Office Suite.
Otherwise, if you can send an email from Microsoft Word but not from QuickBooks, try repairing your MAPI32.dll. Here's how:
- Close all open programs.
- Open the Windows Start menu.
- Type "File Explorer" into the search and open File Explorer.
- Type C:\Windows\System32 into the search.
- Find and open Fixmapi.exe. Follow the on-screen instructions to run the repair.
- When the repair finishes, restart your computer.
After that, Open QuickBooks and send a test email or transaction. If the repair did not resolve the issue, you can reinstall QuickBooks Desktop to start the program in a clean slate.
Let me know if you still need assistance or have follow-up questions about QuickBooks Desktop. I'll be here to help.
